GENERAL
Where are you located?
A Little Piece of Heaven *Sweet Shop* is located at 310 South C Street, Oxnard, CA in The Pink Building in Downtown Oxnard. Our store phone number is 805.394.0497 or 805.822.3317
What are your store hours?
The store is open MONDAY 12:00am – 7:30pm PST
TUESDAY we are CLOSED
WEDNESDAY 11:00 - 7:30pm PST
THURSDAY 11:00 - 7:30pm PST
FRIDAY 11:00 - 7:30pm PST
SATURDAY 11:00 - 7:30pm PST
SUNDAY 11:00 - 7:30pm PST
What are the best Days to place and order?
Mondays, Wednesdays and Thursdays are the best days to place your order. Friday, Saturday and Sunday we are very busy making cakes for your parties!
Do your store hours change for holidays?
Depending on the holiday, our store hours may change. For Thanksgiving, Christmas and Easter you can check our special Holiday Menus that you’ll find posted on the website throughout the season, otherwise, please call the store for details.
Do your products contain nuts?
A Little Piece of Heaven *Sweet Shop* is NOT a nut-free facility so our product may have nuts. But we are very carefull with the cross contamination, so if your allergy is not very severe it may not be an issue. If you have an allergy, please understand that it is under you own risk to get our products. We will not be resposible for any alergic reaction.
How do I place a custom cake order?
If you know the cake design you want, you can call to place your order during normal business hours at (805) 483.7555 or (805) 822.3317. If you’re not sure what cake design you want, you are welcome to visit our showroom during business hours and one of our Cake designers will gladly assist you in designing your cake. If possible, it is a good idea to bring an invitation or party napkin for design inspiration. For Wedding cakes, it is suggested that you call ahead to schedule an appointment for a Free consultation with cake tasting.
Do you do custom cupcake or cake designs?
Yes, we specialize in custom designs. Design pricing varies greatly depending upon complexity and the cake artist's design time. Please, come to the bakery to talk with us regarding your custom order. We will be happy to provide you a quote.
What size cake do I need?
Depending on the number of guests you’ll be having and how your cake is being served will determine the final size of your cake.
What shapes do you offer?
Our cakes are available in round, square, rectangular and hexagon as well combining multiple shapes.
How soon should I order my cake?
A Little Piece of Heaven *Sweet Shop* requires 2 week notice for any custom ordered cakes. A 50% prepayment is required for all custom ordered cakes. Prepayment is non-refundable and non-transferable. Please note that we require 1 week notice for any and all cancellations or changes.
Do I need to make an appointment when ordering a custom cake?
An appointment is not needed for anything except Wedding or Quinceanera Cakes. You can call or walk-in and any of our knowledgeable staff can help you.
Why do we need to give 2 weeks notice on custom orders? That seems like a long time.
We like to explain to our customers that the process to customize the design in your cake may take some hours of planning, designing and creating all the decorations to be placed in your cake. Those decorations have to be made or design in advance, even before your cake has beked. So, our ‘cake artists’ needed to have the correct amount of time for each cake creation they make.
For character cakes, do you hand draw the characters on the cake?
Depending on size, medium and other artwork for the cake, hand drawn characters may be an option. Edible images are sometimes used and embellished if needed or to deliver the most accurate representation of the character. Or also some times a cut out on fondant is used. Your cake artist will determine the best approach for your cake order.
How do you price out your cakes?
Our cakes are priced based on the size of the cake, the icing, and the artwork. Please note that prices are subject to change due to the nature of our products. All of our cakes are custom designed and artwork pricing may vary.
What type of icing you work with?
In A Little Piece of Heaven *Sweet Shop* we work with 3 types of icings : Whipped cream, Butter cream, and Fondant.
Does my cake need to be refrigerated?
Yes. If your cake is iced with Whipped cream or Buttercream keep your cake refrigerated to ensure freshness. No, if your cake is iced with Fondant, just placed your cake in a fresh and ventiladed environment, after cutting you will need refrigerated it.
My party is on Sunday, but I am picking my cake up on Saturday. Will my cake still be fresh?
Yes, keep your cake refrigerated if it's iced with Whipped cream or Buttercream. Depending on the flavor, cakes have a shelf life of 5 to 8 days. See our Cake Tips for more information.
Do you offer any other products for special dietary needs?
Sorry, we are not offering at this moment egg-free, gluten-free, dairy-free or sugar-free cakes, cupcakes or cookies.
How do you color your buttercream?
We use the finest food coloring available to color our buttercream. Please keep in mind that excessive amounts of food coloring in our buttercream MAY stain and MAY change the flavor. Example : Red, Black, Deep Purple, Deep Green.
Can you match colors for my cake?
If you provide a proof of color, we will do our best to match to the color(s) as close as possible, but please keep in mind that due to food coloring limitations, we may not be able to match all colors and we cannot guarantee an exact.
Can I provide a picture for you to use to decorate my cake?
Yes, of course! Please do keep in mind that all of our cakes are created freehand and, therefore, will not be an exact replica of any materials provided to us for duplication.
Can you put a photograph or picture directly onto a cake?
Yes, If you email your picture to us, we can print it on a sugar paper with edible ink, creating an edible image. This edible image can go directly onto your cake. Keep in mind that the better quality or resolution in your picture the better is the results in your eddible version.
Will my cake look exactly like the cakes that are on the website?
While every cake/image on our website has been created by A Little Piece of Heaven *Sweet Shop* and has been hand crafted here at our location by our cake artists, your cake will be with your especifications and may be vary upon your especific request.
Do you deliver and the delivery has a fee?
Yes, we deliver, and the fee will depend on your reception location. Please contact us to inquire about your specific location.
Do you ship?
Yes, we offer nationwide shipping of our Famous Gourmet Cookies, Sugar Cookies hand decorated and some other Party Favors. But we DO NOT ship cupcakes or cakes at this moment. Please check back with us for shipping updates. NO PO Box shipping.
How long will my cupcakes last?
Because we bake without preservatives, we suggest enjoying your cupcakes the day they are purchased or the following day. Some of our cupcake icings needed to be refrigerated, in that case you will need to refrigerated your cupcakes, just notice for a better experience in texture and flavor allow at lease an hour out of the fridge before you serve them.