We have the Perfect Cake for the Perfect Celebration!

Oxnard, CA 93030
ph: 805.483.7555
alt: 805.822.3317
cake@alittlepieceofheaven.us

FREQUENT ASKED QUESTIONS

GENERAL

Where are you located?
A Little Piece of Heaven *Sweet Shop* is located at 310 South C Street, Oxnard, CA in The Pink Building in Downtown Oxnard. Our store phone number is 805.483.7555 or 805.822.3317

What are your store hours?
The store is open EVERYDAY 10:00am – 7:30pm PST

BUT Tuesdays we are CLOSED

What are the best Days to place and order?

Mondays, Wednesdays and Thursdays are the best days to place your order. Friday, Saturday and Sunday we are very busy making cakes for your parties!

Do your store hours change for holidays?
Depending on the holiday, our store hours may change. For Thanksgiving, Christmas and Easter you can check our special Holiday Menus that you’ll find posted on the website throughout the season, otherwise, please call the store for details.

Do your products contain nuts?
A Little Piece of Heaven *Sweet Shop* is NOT a nut-free facility so our product may have nuts. But we are very carefull with the cross contamination, so if your allergy is not very severe it may not be an issue. If you have an allergy, please understand that it is under you own risk to get our products. We will not be resposible for any alergic reaction.

How do I place a custom cake order?
If you know the cake design you want, you can call to place your order during normal business hours at (805) 483.7555 or (805) 822.3317. If you’re not sure what cake design you want, you are welcome to visit our showroom during business hours and one of our Cake designers will gladly assist you in designing your cake. If possible, it is a good idea to bring an invitation or party napkin for design inspiration. For Wedding cakes, it is suggested that you call ahead to schedule an appointment for a Free consultation with cake tasting.

Do you do custom cupcake or cake designs?
Yes, we specialize in custom designs. Design pricing varies greatly depending upon complexity and the cake artist's design time. Please, come to the bakery to talk with us regarding your custom order. We will be happy to provide you a quote.

What size cake do I need?
Depending on the number of guests you’ll be having and how your cake is being served will determine the final size of your cake.

What shapes do you offer?
Our cakes are available in round, square, rectangular and hexagon as well combining multiple shapes.

How soon should I order my cake?
A Little Piece of Heaven *Sweet Shop* requires 2 week notice for any custom ordered cakes. A 50% prepayment is required for all custom ordered cakes. Prepayment is non-refundable and non-transferable. Please note that we require 1 week notice for any and all cancellations or changes.

Do I need to make an appointment when ordering a custom cake?
An appointment is not needed for anything except Wedding or Quinceanera Cakes. You can call or walk-in and any of our knowledgeable staff can help you.

Why do we need to give 2 weeks notice on custom orders? That seems like a long time.
We like to explain to our customers that the process to customize the design in your cake may take some hours of planning, designing and creating all the decorations to be placed in your cake. Those decorations have to be made or design in advance, even before your cake has beked. So, our ‘cake artists’ needed to have the correct amount of time for each cake creation they make.

For character cakes, do you hand draw the characters on the cake?
Depending on size, medium and other artwork for the cake, hand drawn characters may be an option. Edible images are sometimes used and embellished if needed or to deliver the most accurate representation of the character. Or also some times a cut out on fondant is used. Your cake artist will determine the best approach for your cake order.

How do you price out your cakes?

Our cakes are priced based on the size of the cake, the icing, and the artwork. Please note that prices are subject to change due to the nature of our products. All of our cakes are custom designed and artwork pricing may vary.

What type of icing you work with?

In A Little Piece of Heaven *Sweet Shop* we work with 3 types of icings : Whipped cream, Butter cream, and Fondant.

Does my cake need to be refrigerated?
Yes. If your cake is iced with Whipped cream or Buttercream keep your cake refrigerated to ensure freshness. No, if your cake is iced with Fondant, just placed your cake in a fresh and ventiladed environment, after cutting you will need refrigerated it.

My party is on Sunday, but I am picking my cake up on Saturday. Will my cake still be fresh?
Yes, keep your cake refrigerated if it's iced with Whipped cream or Buttercream. Depending on the flavor, cakes have a shelf life of 5 to 8 days. See our Cake Tips for more information.

Do you offer any other products for special dietary needs?

Sorry, we are not offering at this moment egg-free, gluten-free, dairy-free or sugar-free cakes, cupcakes or cookies.

How do you color your buttercream?
We use the finest food coloring available to color our buttercream. Please keep in mind that excessive amounts of food coloring in our buttercream MAY stain and MAY change the flavor. Example : Red, Black, Deep Purple, Deep Green.

Can you match colors for my cake?
If you provide a proof of color, we will do our best to match to the color(s) as close as possible, but please keep in mind that due to food coloring limitations, we may not be able to match all colors and we cannot guarantee an exact.

Can I provide a picture for you to use to decorate my cake?
Yes, of course! Please do keep in mind that all of our cakes are created freehand and, therefore, will not be an exact replica of any materials provided to us for duplication.

Can you put a photograph or picture directly onto a cake?
Yes, If you email your picture to us, we can print it on a sugar paper with edible ink, creating an edible image. This edible image can go directly onto your cake. Keep in mind that the better quality or resolution in your picture the better is the results in your eddible version.

Will my cake look exactly like the cakes that are on the website?
While every cake/image on our website has been created by A Little Piece of Heaven *Sweet Shop* and has been hand crafted here at our location by our cake artists, your cake will be with your especifications and may be vary upon your especific request.

Do you deliver and the delivery has a fee?
Yes, we deliver, and the fee will depend on your reception location. Please contact us to inquire about your specific location.

Do you ship?

Yes, we offer nationwide shipping of our Famous Gourmet Cookies, Sugar Cookies hand decorated and some other Party Favors. But we DO NOT ship cupcakes or cakes at this moment. Please check back with us for shipping updates. NO PO Box shipping.

How long will my cupcakes last?

Because we bake without preservatives, we suggest enjoying your cupcakes the day they are purchased or the following day. Some of our cupcake icings needed to be refrigerated, in that case you will need to refrigerated your cupcakes, just notice for a better experience in texture and flavor allow at lease an hour out of the fridge before you serve them.

Tips for Getting Your Cake Home Safely

Thank you for purchasing a cake from A Little Piece of Heaven *Sweet Shop*. We take great care and pride in each cake we create. Many of our cakes require gentle care and handling. In order to ensure that your cake arrives at its’ destination in the condition in which it left our store, we would like to give you some helpful tips:

1. Always carry your cake by its base. Make sure you don’t put pressure on the sides or top of the box, which could press against the cake and damage it.

2. Put your cake on a flat and leveled surface in your car. We do not recommend placing your cake on the front or back seat!

3. If your cake is more than one tier we DON'T recomend to transport it in your lap.

4. Do not put your cake in the trunk of your car UNLESS it is cold outside (50 degrees or below is recommended).

5. Turn on the air conditioning in your car during warmer months, especially if the cake will be in the car more than a half hour.

6. Drive carefully! Especially if your cake is two tiers or larger. Sudden stops or turns could cause the cake to shift.

7. Make sure the area you are putting your cake in is free of debris or items that could roll into or fall onto your cake during transport.

Your cake is best when served at room temperature. Take it out of the refrigerator at least a half hour before serving, more for larger cakes. Enjoy!

WEDDINGS

AND

QUINCEANERAS

What is your pricing structure for wedding cakes?
Our pricing ranges depends on the flavor of cake, filling, icing and the design you choose. When meeting with any of our consultants, you will receive an estimate based on your custom designed cake.

What size cake do I need?
Depending on the number of guests you’ll be having and how your cake is being served will determine the final size of your cake.

Can you deliver my wedding cake?
A Little Piece of Heaven *Sweet Shop* delivers on North to the Santa Barbara area, as well as to the South to Calabasas area. Our delivery fees are available upon request. Please contact us to inquire about your specific location.

What shapes do you offer?
Our wedding cakes are available in round, square and hexagon as well combining multiple shapes.

Can I have multiple flavors within my cake?
Yes, this is popular option and a great way to offer delicious choices to your guests.

Does A Little Piece of Heaven *Sweet Shop* provide fresh flowers for my cake?
A Little Piece of Heaven *Sweet Shop* does not provide the flowers, they will be provided for your florist and we required to be droped off in the bakery the day before of your event.

Do I need to book an appointment to come in and see your cakes?
Yes, it's highly recommended that you make an appointment at least 3 months prior to your big day. With an appointment, we can assure your space and time to look through our wedding albums and do our best to answer all of your questions.

How many people can I bring to the appointment?
Three or less people is a good number to comfortably fit in our consultation area. More than that can be a tight squeeze.

Is there a consultation fee and what does it include?
Your Tasting and consultation is totally free. And includes up to 3 cake samples of 3 diferent flavors and an extensive consultation with one of our designers.

What if I am running late or need to cancel?
Please call us if you are running late for your appointment. Sometimes we have our appointments back to back, and we really want to give you the treatment that you deserves. If you need to reschedule or cancel your appointment, please give us 24 hours notice.

What happens at the appointment and what should I bring?
Once you arrive at the bakery, we will discuss you cake dreams... If you have pictures or designs already in mind, please bring them with
you. Color swatches and some other inspiration are also good things to bring. If you don't, don't worry, just tell us your wishes and we will make them come true. Also, we will have your cake samples ready for you to try. After you've sampled and looked through the pictures, we will set your cake design, flavors and size, so we'll be ready to give you a price quote (which is good for 30 days). You are under no obligation to order or book your cake. We want you to be comfortable with your decision.

When should I reserve the date for my wedding cake?
Come and meet with us anywhere from 3 – 6 months prior to your wedding date. A 50% non-refundable prepayment is required to reserve your date.

What is artwork and how do I select artwork for my wedding cake?
Artwork is the design our artists place onto your wedding cake and can be as traditional or as creative as you wish. At A Little Piece of Heaven *Sweet Shop*, we will custom design your wedding cake. You are welcome to choose from the many artwork designs that we have in our portfolio or if you have a design in mind, please let us know so we can create something unique for you!

If I want and specific ribbon on my wedding cake, when do I need to provide the ribbon?
If you are providing and specific ribbon for your cake, it needs to be in our hands, at A Little Piece of Heaven *Sweet Shop*, the week before your event (we are closed on Sundays). If it is not, then we will default to using the closest ribbon we have available.

What is the best way to conserve the top tier for my first anniversary?

We will provide a box to keep your top tier. Before you place it in the freezer you will need to wrapped the box several times in plastic, this is crucial to prevent frozen burn.

How can I thawed my frozen top tier for my first anniversary?

When you are prepared to eat your cake on your anniversary, remove the cake from the freezer and thaw in the refrigerator for 48 hours, then
place at room temperature for 2 to 3 hours. Your cake will be as beautiful and tasty as the day of your wedding!

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